Privacy Policy

Last Updated: January 2026

SolidusGrid Ltd is headquartered in Chișinău, Republic of Moldova and is the controller for the personal data processed during your use of our managed infrastructure services and this website. We comply with the Moldovan Law on Personal Data Protection, the UK GDPR, the Data Protection Act 2018, and other applicable privacy regimes depending on the data subject's location. If you have questions about how we handle personal data, contact [email protected].

Data We Collect

  • Contact details and communications you provide to request consultations, responses, or proposals.
  • Billing and contract data for invoicing and service delivery.
  • Interaction data such as page visits, form submissions, and IP addresses for security and analytics.
  • Feedback, incident reports, and project documentation shared with our teams.
  • Supplier or contractor information when you work with us as a joint customer or partner.

Why We Process Data

We rely on the following lawful bases:

  • Contract performance: to deliver services, onboarding, and reporting agreed in your service agreement.
  • Legitimate interests: to improve our infrastructure, secure our platforms, and communicate relevant updates.
  • Legal obligations: to comply with accounting, audit, and regulatory retention requirements.
  • Consent: for marketing communications when you explicitly opt in and you may withdraw at any time.

Cookies & Tracking

We use essential cookies to keep forms and sessions functional. Optional analytics cookies help us understand anonymous usage patterns. You can manage cookie preferences via your browser settings or the controls we provide on the site.

Sharing & Transfers

We do not sell personal data. We share information with subprocessors and partners when necessary to deliver services, under written agreements that require the same level of protection. All subprocessors are assessed for security and data protection compliance.

Our services operate with UK, EU, and US data residency options. Where data is transferred outside the UK/EU, we rely on adequacy decisions, Standard Contractual Clauses, or other lawful transfer mechanisms.

Retention

Personal data is retained only as long as necessary to fulfill contractual obligations and legal requirements, typically no longer than 7 years for accounting records and up to service termination plus 12 months for operational logs.

Your Rights

You may request access, correction, restriction, objection, portability, or erasure of your personal data. We will respond within one month unless complexity warrants an extension, in which case we will notify you.

If you are unhappy with our response, you may lodge a complaint with the Information Commissioner's Office in the UK.

Security

We implement multi-tenant isolation, encryption in transit and at rest, logging, and SOC 2 Type II controls to safeguard personal data. We conduct periodic internal and third-party assessments, vulnerability scanning, and incident response drills.

For questions or requests, email [email protected] or use the contact form on our website.